John Melendez
1 Posts
|
John Melendez
Technical Writer
Denver, Colorado
Phone: (623) 980-3388
E-Mail:
john@cibola-intl.com
john-writer.shorturl.com
|
Skills Summary
|
Technical Writing & Journalism (10+
years)
·
Hardware
and Software Documentation
·
Courseware
Design and Educational Content Development
·
Industrial
Applications Documentation
·
Healthcare
/ Bio-Pharmaceutical CSV, FDA and Safety
·
Author
of Hundreds of Articles at
Associated Content by Yahoo!
Clinical Research & Preparative Laboratory
Instruments
·
Beckman
Coulter
·
DxC
600/800 (and i-series) analyzers
·
Optima
Series analytical and preparative
clinical laboratory ultracentrifuges
·
PARADIGM
/ DTX 880 (Anthos) Multimode Readers
Languages
·
English
(American native fluent)
·
Mandarin
Chinese (fluently spoken for 20 years)
·
German
(intermittently spoken, read and written for 20
years)
Overseas Experience
·
3
years business management in People’s Republic of
China
·
Industrial
applications and heavy machinery procurement
·
Foreign
JV operations startup and management
Computing
·
XML,
DITA, and Structured Authoring editors:
o
Adobe
FrameMaker 9.0
o
Arbortext
o
XMetal
o
Syntex
Serna
o
AuthorIT
·
Component
Content Management Systems (CCMS)
·
Microsoft
Office 2010 Suite, Visio, Project
·
Windows
7, Vista, XP, 2000, NT Workstation & Server
·
Adobe
Technical Communication Suite: FrameMaker, Captivate,
RoboHelp, Illustrator, PhotoShop
·
Documentum
EDMS eRoom CMS
·
Chinese
Word Processing
·
Cerner
PowerChart
·
Waters
Empower Fluid Chromatography
|
Career Experience
June 2006 – Present
|
·
 Cibola
International
Freelance Technical Writer &
Journalist
·
Independent
contract Writing and Editing of:
o
articles
on various topics for
Associated Content by Yahoo!
o
software
user manuals
o
heavy
industry equipment user manuals
|
|
April 2010 –
Present
|
·
(Scientific
Education Firm)
–
Document Management Database Specialist
(Full-Time Direct Hire)
·
Authoring
and editing content for print and online educational
content.
·
Requirements
determination, solutions sourcing, evaluation, selection
and implementation of a component-based content
management system (CCMS) supporting structured authoring,
content re-use, and SCORM-compliant single-source
publishing to multiple reader formats.
|
|
April 2008 –
March 2010
|
·
Beckman
Coulter (Medical Devices)
– Senior Tech Writer
(Full-Time Direct Hire)
·
Authoring
and editing user manuals and on-line help files for human
serum analyses instruments, drug discovery platforms, and
preparatory / analytical centrifuges.
·
Preparation
of documents in compliance with FDA (IVD) regulations in
cooperation with regulatory and legal departments.
·
Cross-cultural
communication (Mandarin) with mainland China-based
development partner.
|
|
September 2007 – April 2008
|
·
Authoring
and editing of courseware designed to provide instruction
on the use of Cerner PowerChart and in-house software
used by non-technical users such as RN, Nurse, PCA, CNA,
and MD.
·
Research
team for content Single Sourcing and Structured Authoring
implementations.
|
|
March 2007 – September 2007
|
·
Eli
Lilly & Company
(Pharmaceutical)
-
CSV Template Developer
(Contractor)
·
Computer
System Validation (CSV) under engineer
supervision.
·
Development
and co-authoring of FDA regulatory Validation Package
templates for pharmaceutical CSV for bulk and dry
manufacturing processes.
·
Steward-level
administrative access to Documentum eRoom communication
suite for project document versioning, collaboration, and
crucial program communications.
|
|
May 2006 – January 2007
|
·
Berns
Energy (Ohio) – Technical Writer /
Industrial Procurement Consultant
(Contractor)
·
Contracted
via Cibola International
·
Procurement
of foreign-made (P.R. China) industrial machinery.
·
Documentation
of energy equipment assembly and owner manuals customized
specific to customer’s application.
·
OSHA
and EPA compliance machinery operations reporting.
|
|
|
|
July 2004 – March 2006
|
Carmel, Indiana USA
Curriculum
Quality Manager
·
Design
of ADDIE-based Quality Management System (QMS) for
comprehensive analysis and reporting of online courseware
content, technological implementation, and usability
serving 40,000 students.
·
Implementation
of above QMS as a checklist-based process (with tools and
job aids) used for approximately 400 online courses
deployed on the QUESTA (NIIT Inc.) course management
platform.
·
Development
of training, instruction and ramp-up for contractor
testing team to conduct high-volume quality
testing.
·
Online
courseware content editing and quality validation.
|
|
March 2002 – June 2004
|
HDS Global education / US Division of Hitachi
Inc. (Japan)
San Diego,
California USA
Subject
Matter Expert (SME) / Technical Writer
·
Steward
level - Stellent Content Management System admin.
·
Developed
and published hard-copy and CBT educational collateral
covering installation,
configuration, and testing.
|
|
June 2001 –
February 2002
|
Nissi Media Inc.
Torrance, California USA
Technical
Writer / Quality Assurance Documentation
·
Communication
with Korean and Chinese software engineers in English and
Mandarin Chinese.
·
Testing,
bug-reporting and quality assurance of video, audio,
voicemail, telephony and other communications
media.
·
User
and administrator manuals for the installation,
configuration and operation of communications convergence
solutions including Voice-Over-IP (VoIP), Fax-Over-IP
(FoIP), video conferencing, and other call center
communications media (XoIP).
·
Hands-on
installation, configuration, operation and testing and of
thin-client- and cluster server-based communications
using Oracle and Access DBs spanned over multiple OSs
including Windows NT/2000, Sun, HP, and UNIX.
|
|
June 2000 – December 2000
|
 AsiaDemand,
Inc.
Los Angeles, California USA
Corporate
Communications Officer
·
Chief
author of venture capital business plan successfully
capturing $20MM in B-series VC funding.
·
Documentation
of B2B e-Commerce trade software for US-China industrial
goods electronic trade platform.
·
Mandarin
/ English communication between US and China
offices.
|
|
1997 – 2000
|
Computer Associates / Platinum
Technology
Scottsdale,
Arizona USA
·
Managing
Editor
–- Windows Tips & Secrets.
Color-print monthly newsletter circulating to 35,000
readers.
·
Courseware
Development Technical Writer
— Education Publications courseware development for
Microsoft’s full line of enterprise offerings later
delivered as hard copy media, presentation slides, help
files, HTML pages, and W/CBT.
·
Backup
Network Admin
–- Emergency administrator for 400-client capacity
network.
|
|
1995 – 1997
|
Sino Santa Fe International Services Corporation
 Freight
Forwarder
Division of
East Asiatic Corporation (EAC) Hong
Kong
A/S Det Østasiatiske Kompagni - Schiffracht
Dänmarks
Shanghai, People’s Republic of China
Manager,
Central China Region
·
Raised
billable monthly revenues from US$48,200 to US$145,000
within less than two years.
·
Implementation
of computerized freight tracking systems.
·
Implementation
of ISO 9002 service tracking systems.
|
|
1994 – 1995
|
 Crown
Worldwide (China) Ltd
People's Republic of China and Hong Kong
Manager,
Records and Data Management, Shanghai and Beijing
·
Produced
market feasibility survey for startup of records and
computer magnetic media warehousing facility.
Project Manager,
Project Cargo Services, Hong Kong
Managed due-diligence and conduct of project cargo
contracts in Hong Kong and Southern China.
|
|
Professional Affiliations
|
·
Member
—
Society for Technical Communication
(STC)
·
Member
—
American Radio Relay League
·
Former
News Correspondent
and Writer — Asia Tech
Report
KCCF TechEdge Radio NewsBytes.com Affiliate - AM 1100
Phoenix
|
|
Education
|
·
Certification
— Hitachi Data Systems Storage Solutions
Basics
San Diego,
California USA
– October 2002
—
Hitachi
Products Subject Matter Expert (SME) Overview
—
SAN/NAS
Overview as related to Hitachi Products
·
Bachelor
of Arts
— Oriental Studies / Mandarin Chinese
Minor Degrees in Business and Environmental
Studies
With German language study
University of Arizona, Tucson, Arizona – May 1991
|
|
Published Works
|
·
Featured
Technology Contributor & Author
of hundreds of articles at
Associated Content
·
Author
of publications at
http://tinyurl.com/jm-pubs
·
Featured
Biodiesel Consultant in Indiana Living Green
magazine:
http://tinyurl.com/2rv83z
·
Editor
for
Hitachi Data Systems (HDS) Global
Education
Thunder 9500V
Installation & Configuration, HDS’ first
certified educational offering
·
“Special
Supplement: Optimize Your
Workstation”
Computer Associates’ Windows Tips & Secrets,
June 2000, Vol.9 #7
·
Co-Author
of the American Chamber of
Commerce book:
The Shanghai Handbook 1995-96
|
|
License & Certification
|
·
US
Federal Communications Commission
(FCC)
Technician Class - Amateur Radio Operator’s
License
·
Beckman
Coulter DxC 600/800 Analyzer
Certificate: Clinical Laboratory Operations
·
Hitachi
Data Systems Thunder 9500V Series Data
Server
Certificate: SAN/NAS Enterprise Storage Concepts
|
|
Citizenship
|
·
USA
|
|
References
|
·
Available
upon request
|
|
|
